From 25 May 2018 the law is changing so we need to inform you of how we are using and storing your data.
advance physiotherapy & sports injury clinic understands that the information you trust us with is important to you and we are committed to protecting and respecting your privacy.
We promise to….
Only collect and hold personal information about you which is necessary to allow us to provide you with our services.
Always hold your details securely with an appropriate combination of technical and organisational measures.
NOT share your information with any third-party companies.
Only ever get in touch in the ways that you wish and we’ll make sure that everything we send to you is relevant to our work, products and services.
Make sure you’re in control of your information, and you can ask us to stop using it whenever you like.
If you have any questions, would like to change your preferences or opt out of communications just call 02892 661435 or visit www.advancephysio.biz
Who We Are
We are advance physiotherapy & sports injury clinic142 Longstone Street Lisburn BT28 1TR telephone number; 028 92661435, email address; firstname.lastname@example.org. For the purposes of processing your personal data we are the controller.
Data Protection Officer
If you would like to discuss anything in relation to this policy or how we handle your personal information you can reach the Data Protection Officer by email; email@example.com and by post; 142 Longstone Street, Lisburn BT28 1TR.
The Personal Data We Process and What We Do With It
The personal data we collect about you will include data relating to your name, address, telephone numbers, email address, date of birth, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract for the provision of health-related services as a physiotherapy clinic. Mobile numbers may be used for contacting you and sending you text reminders of your appointments. Email may be used to send you your exercise programme and informing you of pilates classes, promotions, and relevant treatments in the form of a newsletter.
We will only use your data for the purpose for which it was collected. We do not share your data with any third party.
Retaining Your Personal Data
All data is stored on a secure server. All electronic data is password protected and only accessible by authorised individuals. Your clinical notes are held securely for a period of up to 8 years as required by law.
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Protection Officer, details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity, so we may ask for a copy of your passport, driving license and/or recent utility bill.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic directly and any necessary corrections to your data will be made promptly.
If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose details are shown above.
Should You Wish To Complain
We work hard to ensure that your personal information is treated fairly and securely. However, if you have a complaint about the way we are processing your personal data you can write to us at advance physiotherapy, 142 Longstone Street, Lisburn BT28 1TR. You also have the right to complain to the ICO via their website: www.ico.org.uk
Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.